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Compliance considered at the point of design.
CMC technology supports controlled onboarding, transparent communications, responsible data handling and an auditable case journey across introducer, claims and legal workflows.
Discuss your requirementsBuilt around the expectations that matter.
The platform is designed to support applicable requirements across claims management, legal delivery and data protection. It creates the records and visibility firms need to evidence consistent handling.
Customer journey controls
Structured onboarding, communications oversight, clear status information and human escalation support fair, consistent client handling.
Accountable legal handoffs
Case records, evidence visibility and clear ownership support delivery through the relevant SRA-regulated solicitor relationship.
Responsible data handling
Data minimisation, permissions, activity records and controlled access are designed into the client and case workflow.
CMC does not use these references to imply that every party performs the same regulated activity. The applicable framework and responsibilities are confirmed for each partnership.
A visible record of how each case has been handled.
Good governance relies on more than a policy document. CMC brings operational evidence into the case record so reviews and questions can be answered with context.
Timestamped activity, document and communication records.
Information is presented according to the user and operational need.
Incomplete or unusual cases are surfaced for human review rather than silently progressed.
Introducers can see the position without being given inappropriate access to privileged or sensitive information.
Faster does not have to mean less controlled.
Automation is used to improve consistency, surface missing information and keep stakeholders informed. Decisions that require judgement remain with the appropriate people.