Learn how Connect My Claim can help you.

Making a claim can often be an overwhelming endeavour for consumers, and the process can quickly feel complicated and uninteresting. At Connect My Claim we understand this; which is why our expertise across multiple claim-types, proven track record and decades of experience within the claims, legal and technical environments allow us to easily identify the most effective manner in bringing your claim forward. Clear communication and understanding is the backbone of any partnership, so you can rest assured we will notify you of any updates or progress, through each stage of our processes.

Our Process

Stage 1

Your initial enquiry

To identify the best way in which we can help you, we need to understand the situation that occurred and the solution you hope to achieve. Our chatbot “CeeLo”, will ask you some basic questions and take some brief information surrounding your claim, before passing the information, securely, to our trained onboarding team, who will review the details provided, and ascertain whether we believe there to be merit in your claim. Please remember, we will never charge you anything through the process of your claim, and our fees are only ever payable, in the event we successfully receive compensation, on your behalf.

Stage 2

Understanding your claim

Once our team have assessed the details provided, a member of which will be in contact with you, to elaborate on certain details where necessary. If it’s identified at any point that you’re unable to make a claim, your assigned case handler will advise you of the reason(s) as to why and provide you with details on other means of alternative dispute resolution. We value our clients highly, so please ask us if you have any questions at any point in the process. It’s our goal to provide you with a clear understanding of the claim, and evidence a clear pathway to justice for you.

Stage 3

Preparing your Claim

Your case handler will have already advised you on the next steps as part of your onboarding call with us. Your assigned case handler will notify you of the evidence/documents we require to progress your claim further. You may receive access to our secure document transfer platform, allowing you to safely provide the information needed. Upon receipt, our back-office department will package your claim and present this to our auditing team, who can conduct a more thorough investigation as to the expected damages, compensation and compile any other relevant information about your claim.

Stage 4

Calculating your compensation

We work in collaboration with subject matter experts and report writers alike to identify and quantify the specifics of your case, gaining a more comprehensive understanding of the compensation we would expect to be able to claim back for you. This stage allows us the opportunity to give you an absolute understanding of exactly how much your claim could be worth and will allow us to reiterate the next steps to you, with our intent being to obtain a successful closure of this case, securing you any compensation payable.

Stage 5

Next steps

At this point we will have identified your claim value, understood there being merit in your claim and prepared the majority of necessary documents to move your claim forward. We will be in contact with you again at this point, to present to you our understanding of the case so far, how we intend to tackle your claim for you and ultimately bring this matter to a close. At this point your case-handler will provide you with an e-Sign document, detailing our liabilities and further information. This will also include a Conditional Fee Agreement (CFA) which upon signing, will instigate further work on your case, be it through litigation or other legal means.