Complaints
How to tell us when something has gone wrong and what you can expect from the CMC review process.
How to complain
Email info@connectmyclaim.co.uk with your name, company, contact details, relevant case reference and a clear description of the issue.
You can also write to Connect My Claim, 36a Market Street, New Mills, High Peak, England, SK22 4AA.
What happens next
We will record the complaint, confirm the appropriate owner and acknowledge it as soon as reasonably practical.
We may ask for further information where this is needed to understand the issue or identify the relevant relationship.
Our review
We will review relevant communications, documents, system activity and responsibilities before providing an outcome.
Where another regulated or professional firm is responsible for the subject matter, we may coordinate with or direct the complaint to that firm and explain why.
Our response
We aim to provide a clear response that addresses the issues raised, the information reviewed and any action proposed.
Any applicable external escalation route and timeframe will be explained in the final response for the relevant service or relationship.
Accessibility and support
Tell us if you need information in a different format or reasonable support to make or progress a complaint.